Shipping policy
Shipping Policy — Urbon Cloth
**Last updated:** [15-11-2025]
1. Order Processing
* All orders are processed within **1–3 business days** (excluding weekends and public holidays).
* During high-demand periods (sale, festival season), processing may take a little longer.
* Once your order is ready to ship, you will receive a shipment confirmation email with tracking details (if available).
2. Shipping Methods & Delivery Time
* We use reliable courier partners for domestic shipping across India.
* Estimated delivery time: **3–7 business days** depending on your location.
* Delivery timelines are estimates and may vary based on factors like courier network load, weather, or remote pin-codes. ([Spell AI][1])
* We currently **do not** ship to PO boxes or APO/FPO addresses / [adjust if you do].
3. Shipping Charges
* Shipping charges are calculated at checkout, based on your delivery address, order value, and shipping method. ([Wonder Legal][2])
* Orders above **[₹X amount]** qualify for **free standard shipping**. / (Or: Flat shipping rate: ₹[Y])
* Any additional shipping cost (if applicable) will be clearly shown in the cart before payment.
4. Order Tracking
* Once shipped, you'll get an email / SMS with your order tracking number. ([iubenda][3])
* You can track your order by visiting the courier’s website or via the tracking link provided.
5. Shipping Restrictions
* We currently ship to **[list of areas / states / countries]** only.
* We reserve the right to refuse shipping to high-risk or very remote areas if courier partners do not service them.
6. Damages, Lost, or Delayed Orders
* Please inspect your package on delivery. If it is visibly damaged, you may refuse to accept it and must report to us immediately. ([iubenda][3])
* In case of a lost or undelivered package, contact us at **[your support email]** with your order details; we will initiate an investigation with the courier.
* If there is a confirmed courier issue, we will either reship the order or issue a refund (based on order value and stock availability).
7. Failed Delivery Attempts
* If delivery fails (wrong address, no one to receive, etc.), we will attempt redelivery once or contact you to rearrange. ([iubenda][3])
* Additional delivery attempts may incur extra charges, which you may need to bear, depending on the courier.
8. International Shipping (If Applicable)
* If/when we ship internationally: customs duties, import taxes, or other fees are the **customer’s responsibility**. ([TermsFeed))
* Delivery times for international orders depend on destination country and customs clearance.
9. Contact Us
If you have any questions or concerns about shipping, feel free to reach out:
Email:- [urboncloth@gmail.com]
Phone:- [+916393372635]